About Your Appointment:

1. My family doctor has referred me to Dr. Ramirez. Do I need to call your office or will you (or my doctor) contact me?
   You will be contacted when we have an appointment for you. You don’t need to contact us unless you have not heard from us about three weeks after the referral date.
    

2. How long until your office has an appointment for me?
   Once you referral is received, it takes usually about three weeks for us to have an appointment for you. We will contact you before that if your case is deemed more urgent.
    

3. Why can’t you book my appointment the date my referral is received?
   We receive a high volume of referrals from family doctors and other specialists. We need to analyze all referrals and prioritize the most urgent ones.
    

4. Why can’t I have a sooner appointment?
   We have a limited time for clinics per week as Dr. Ramirez is not at the office on surgery days.
    

5. Will you book my appointment faster if I call you?
   No. We understand all referrals are important and we try to work on them as fast as we can but our resources and time are limited. If your case is urgent or with a high priority, this will be highlighted by your referring physician. In that case appointment will be given with priority.

About your Prescription:

1. How can I get a refill on my prescription?
   If you need a renewal on your prescription you don’t need to call us. Simply contact your pharmacy and have them fax a Refill Request Form to our office. We will fax the official prescription back to the pharmacy.
    

2. What should I do if experiencing  side effects from my medication?
   Stop the medication immediately. And contact our office or your pharmacist to explore possible alternatives to your prescription.

About a Test or Procedure:

1. I was told I need an Uroflow test, what is it?
   An Uroflow is a simple test that measures the flow of urine and the amount voided during urination.
    

2. How do I prepare for an Uroflow test?
   You need to drink any liquid of your preference until you have a comfortably full bladder. You must drink enough liquid prior to your appointment so you are able to urinate during the test.
    

3. I was booked for a Cystoscopy; will I be put to sleep for the procedure?
   No, you will be awake during the Cystoscopy and a freezing gel will be used locally.
    

4. Can I eat before my Cystoscopy?
   Yes, you may eat and drink as normal before your procedure.
    

5. Will I need someone to drive me after a Cystoscopy?
   No, you should be able to drive yourself afterwards.
    

6. Can I still have my Cystoscopy if I am on my period?
   Yes, you may as long as you’re comfortable.
    

7. I was booked for a Prostate Biopsy or a Vasectomy. Will I need someone to drive me to the procedure?
   Yes, you will be given a mild sedative for the procedure so it’s safer to have someone drive you.
    

8. Can I eat before my Prostate Biopsy or Vasectomy?
   Yes, you may eat and drink as normal before your procedure.
    

9. Me (or my family) have questions about my upcoming surgery. What should I do?
   Contact our office and inform the staff that you have additional questions regarding your surgery. They will schedule an appointment with Dr. Ramirez for further discussion.